Terms of use

Service provider

The site is run, and the services are provided, by D. Svilenković. For enquiries and complaints:

• email: dimitrije@svilenkovicit.com, phone: +381 61 224 8989

What the site offers

The site publishes guides on domains, DNS, business email on your own domain, SPF, DKIM and DMARC records, SSL certificates, backups and hacked websites, with a free DNS record checker. Through the site you can send an enquiry about fixing a domain, email, certificate or backups, or about building and maintaining a website.

Content is for information

Texts, guides, examples and tool results are general information. They are not legal, tax or other professional advice for your situation. I check regulations and facts before publishing, but they change, so before an important decision check the current rule or consult a professional.

An enquiry is not an order

The site does not accept orders or payments. An enquiry sent through the form, by email or by phone is not an order and does not bind you or me. Service descriptions and any indicative prices on the site are not an offer under the Serbian Law of Obligations but an invitation to send an enquiry.

I reply to an enquiry with a written offer stating the scope, price, deadline and payment terms. A contract is formed only when you accept the offer in writing, and the terms of the accepted offer apply to the work. If you are a consumer, ordering a website for personal purposes rather than for your business, the offer also includes the information required by the Serbian Consumer Protection Law, including information on the right to withdraw from a distance contract.

Free tool

The DNS record checker is free and meant as an aid. It runs in your browser and sends queries directly to the public DNS service you choose; what is processed is described in the privacy policy. DNS records are public data; the tool does not change records and does not access email. Check the result before a business or technical decision. You may freely use what you create with the tool. I am not liable for damage caused by relying solely on a tool result, unless caused intentionally or by gross negligence.

Privacy policy

Acceptable use

You may not:

• send advertising, fake enquiries or malicious content through the form;
• disrupt the site, overload it with automated requests or attempt unauthorised access;
• present the site's content as your own.

Copyright

The texts, graphics, code and design of the site are protected by copyright. They belong to the provider or are used with the permission of the rights holders. You may share a link and quote a short passage with attribution. Any other copying, modification or publication requires written permission.

Links to other websites

The site links to regulations and other sources. Their owners are responsible for their content and privacy practices.

Liability

I try to keep the information accurate and the site available, but the site or the form may be briefly unavailable because of maintenance or a fault. If you do not receive a reply to your enquiry, email dimitrije@svilenkovicit.com or call +381 61 224 8989. I am not liable for damage caused by using general information from the site, unless caused intentionally or by gross negligence. This does not limit the statutory rights of consumers.

Privacy

How data from enquiries, emails and server logs is processed is described in the privacy policy.

Privacy policy

Complaints and out-of-court dispute resolution

You can submit a complaint about the site or a service by email to dimitrije@svilenkovicit.com or by phone on +381 61 224 8989. I confirm receipt without delay and reply within eight days of receiving the complaint at the latest.

If you are a consumer and we cannot resolve a dispute by agreement, you can start out-of-court consumer dispute resolution before a body on the list kept by the Serbian ministry responsible for consumer protection. The provider is required to take part in that procedure. You can start it after you have first submitted a complaint to me.

Governing law and changes

These terms are governed by the law of the Republic of Serbia. We resolve disagreements by agreement and, failing that, the competent court in the Republic of Serbia has jurisdiction. If you are a consumer, this does not reduce your rights under the Serbian Consumer Protection Law or the protection given to you by the law of the country where you live.

I may change these terms. A new version applies from its publication on this page, with a new last-updated date. Work already agreed is governed by the terms of the accepted offer.